We will arrange a return for an incorrect part and ship you the correct one. If it does not match with what you ordered, please contact us at 1-80. ![]() Please make sure the part number on the order receipt and on the box is the same. If there is a manufacturing defect or an error from our end, we will pay for return shipping otherwise the customer is responsible for it. It has to be in new and unused condition. ![]() You can exchange an item that is in original condition with all packaging, parts, accessories, paperwork. Special orders, Made to order, custom painted are non-returnable. We will also waive the restocking fees for and exchange of the equivalent product. We will waive the restocking fees if we made a mistake or you're received a defective product. There will be return shipping costs that the customer will be responsible for as well. Products that are returned have a 20% restocking fee. So pack & ship it back to us with both RMA label and return shipping label on the box. Step 3: A Return Information will be provided to you. Step 2: Receive a Return Authorization Number (RMA) If you find a lower price we will price beat the price by 10% of the price difference or 5% on the price. Most of our products are returnable as long as its in their original condition with all packaging, parts, accessories, paperwork. If you are not happy with your purchase, you have 30 days from your purchase date to exchange or return. Our return and exchange policy are easy and hassle-free. For more info please contact us on 1-80.Īt MyTruckPoint, we make sure you get the right product that you are satisfied with. Packages can be up to 108 inches in length to qualify for small package, However please note some package may have over-size fees applied to it. Packages Lenght more than 165 inches in length and girth combined are LTL Package. Packages that weight more than 150 lbs are LTL Packages. If you do not wish to pay additional shipping cost, you have the option to cancel the order and request a full refund. These products will not have a Free Shipping icon but you will be able to check out as Free shipping however, if there is any additional cost you will be informed by our sales team before the item is shipped. Some products are oversized and cannot be shipped through standard shipping. Heavy and big items do not qualify for Free Shipping. Free Shipping is a cost that is covered by MyTruckPoint to help our customers with their purchase but not all the products and locations are eligible for Free Shipping. MyTruckPoint will not cover any exceptionally high shipping charges. The customer will be responsible for those additional charges. We use the top carriers such as Purolator and Fedex.Įnjoy Free Shipping on orders over $50. We offer Free Shipping on most of the products. However, some products that are heavy and big in size cannot be shipped through a regular delivery system and requires additional shipping charges. Please allow at least 2 to 5 business days once the order is shipped to you. There are certain products that are custom made to order which requires manufacturing time. Most of the products that are in stock are shipped Same Day or within 1-2 business days. Orders placed before 2 PM are usually processed the same day. However, there are certain locations where we are not able to offer Free Shipping but we try to ship with the lowest rates possible. MyTruckPoint offers Free Shipping on majority products in USA & Canada for orders over $50. Note: We do carry lots of products in our store and if you don’t find anything listed on our website please talk to us and we will give you the best quote. United States Retailer and Online Stores. We love to help our customers to the best we can, However, some of this vendor does not qualify for price match and price beat: We do price match with any genuine competitors. You cannot combine 2 offers such as price beat and any other promotion, however, you are eligible to get any of the lowest offers. If you are our current customer, you get an additional 5% and we beat by 15% of the price difference. ![]() We like to be very clear with our customers about how this works and if you are not sure how the price beat works please give call us 1-80 or chat with us. You get 10% off for whatever price difference you find as advertised online or in-store. We do price beat by 10% of the price difference, not beat the price by 10%. (Exception, not all products are eligible for price match and price beat, However, 99% we will beat at Amazon.ca as well) Yes, we price match with Amazon and we thank you for supporting Canadian Company. All customers can participate in a price match & price beat offer. However, there are a few things that need to be considered. We work hard to get them the price that saves some money for them. At MyTruckPoint we want our customers to have the best deal that they can get.
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